Shipping Policy
Thank you for shopping with LUNA! Here's everything you need to know about our shipping process.
Processing Time
All orders are processed within 2 –5 business days after payment confirmation. Orders placed on weekends or public holidays will be processed the next business day.
Shipping Times
Once dispatched, estimated delivery times are:
- Domestic: 3–7 business days
- International: 7–21 business days depending on destination
Shipping Costs
Shipping costs are calculated at checkout based on your location and order weight. We offer free shipping on orders above a certain threshold — check our homepage for current promotions.
Tracking Your Order
Once your order is shipped, you will receive a confirmation email with your tracking number. Please allow 24 hours for tracking information to update.
Delays
LUNA is not responsible for delays caused by customs, weather conditions, or courier issues beyond our control. If your order is significantly delayed, please contact us at support@luna.com.