Return Policy

At LUNA, your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help.

Returns

We accept returns within 14 days of delivery. To be eligible, items must be unused, in their original condition, and in the original packaging.

Non-Returnable Items

Sale or discounted items
Personalised or custom-made products
Items marked as final sale

How to Initiate a Return

To start a return, please email us at support@luna.com with your order number and reason for return. We will provide you with return instructions within 2 business days.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–7 business days.